At Stack Life Family, we value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website, make a purchase,
or interact with us online or in person.
1. Information We Collect
When you visit our site or make a purchase, we may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping and billing addresses.
- Order Information: Items purchased, payment method (processed securely through Shopify), and order
history.
- Custom Orders: If you request personalized products, we may collect additional design details or photos
you provide.
- Marketing Preferences: Your responses to promotions, sign-ups, and communication preferences.
- Event Registration Info: If you sign up for events or shows, we may collect vehicle details or other relevant
information.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide order updates and shipping notifications
- Respond to customer service inquiries
- Send promotional emails, SMS messages, or updates (if you opt-in)
- Customize and improve your shopping experience
- Manage custom order requests and event registrations
We do not sell or rent your personal information to third parties.
3. Email & SMS Marketing
With your permission, we may send you emails or text messages about our store, new products, events, and
promotions. You can unsubscribe at any time using the link at the bottom of our emails or by replying -STOPto SMS messages.
We use Klaviyo for email marketing and Shopify-s built-in tools to manage SMS.
4. Shopify & Payment Information
Our store is hosted on Shopify. Your payment information is encrypted and processed securely through
Shopify-s payment gateway. We never store your full credit card details.
For more details, read Shopify-s Privacy Policy: https://www.shopify.com/legal/privacy
5. Cookies & Tracking
We use cookies and similar tracking technologies to:
- Monitor site performance
- Track cart activity
- Improve your shopping experience
- Power retargeting ads and analytics
You can adjust your cookie settings in your browser.
6. Data Retention
We retain your order and contact information for our records unless and until you ask us to delete it. You may
request access to, correction of, or deletion of your personal data at any time.
7. Your Rights
If you reside in the U.S., U.K., Canada, or EU, you may have certain rights under privacy laws, including the
right to:
- Access the personal information we hold about you
- Correct or update your information
- Request deletion of your data
- Opt out of marketing communications
Contact us at info@stacklifefamily.com to exercise your rights.
8. Contact Us
If you have questions about our privacy policy or how your data is used, feel free to contact us:
Stack Life Family
Email: info@stacklifefamily.com
Mailing Address:700 118th Avenue, Vero Beach, FL 32966